Last updated: August 5, 2026
We want you to feel confident subscribing to Cogzera. This policy explains when we offer refunds for paid plans (currently Basic, Elite, and Ultra).
1. First-time subscribers: 7-day guarantee
If you are subscribing to a paid plan for the first time, you can request a refund within 7 days of your initial charge by emailing support@cogzera.com from your account email. The refund covers the unused portion of your credits for that period — we deduct the value of any credits you’ve already used and refund the rest. This applies once per customer and covers your first payment on a monthly or annual plan.
2. Renewals and ongoing subscriptions
After the initial 7-day window, subscription renewals are generally non-refundable for the period already billed, since credits for that period become available immediately upon renewal. You can cancel anytime to stop future renewals — cancellation takes effect at the end of the current billing period, and you keep access (and any remaining credits) until then.
3. Annual plans
Beyond the 7-day guarantee in Section 1, if you’re on an annual plan and need to cancel partway through the year, contact us — we consider prorated refunds for the unused portion on a case-by-case basis, particularly if you’ve used only a small fraction of that period’s credits.
4. Billing errors
If you were charged in error — for example, a duplicate charge, a charge after you cancelled, or an incorrect amount — email support@cogzera.com with your account email and the charge date. We will investigate and refund confirmed billing errors in full.
5. Service issues
If a technical problem on our end (e.g., an extended outage) meaningfully prevented you from using a plan you paid for, and we’re unable to resolve it within a reasonable time, contact us — we’ll typically offer a partial refund or credit for the affected period.
6. What isn’t covered
- Simply not using a plan you subscribed to (unused credits from a billing period you did use);
- Dissatisfaction with AI-generated output quality, which can vary by model and query (see our Terms of Service on AI-generated content);
- Accounts suspended or terminated for violating our Terms of Service.
7. How refunds are paid
Approved refunds are issued to your original payment method through Paddle, our payment processor, and typically appear within 5–10 business days depending on your bank or card issuer. Because Paddle acts as merchant of record for many purchases, Paddle’s own buyer refund terms (paddle.com/legal/checkout-buyer-terms) may also apply and can, in some cases, offer you additional protection beyond this policy.
8. How to request a refund
Email support@cogzera.com with your account email and the reason for your request. We aim to respond within 2 business days.